FAQ

【Hotel / Guest rooms】
What happens to meals when using cottages?
For cottage use, it is basic "self-catering".
When using the restaurant located at the hotel, it will be as follows.
<< Dinner >>
・Availab…Continue reading
【Hotel / Guest rooms】
Is there a non-smoking room
Kazenokuni
We can not prepare non-smoking rooms.
In case of request
It becomes correspondence by deodorization, please understand.
【Access / Parking】
Please tell me the detailed access
■In the case of a car■
・Hamada Expressway[Asahi Inter]Get off and arrive in about 7 minutes along the spacious road.
・From Route 261, it ta…Continue reading
【Hotel / Guest rooms】
Is there a parking lot? Is it chargeable?
●There is a space for 250 cars in total.
●The parking fee is free, and you can use multiple cars with peace of mind.
【Information on surrounding area】
How long does it take to nearby facilities?
●Sightseeing to the east

It is approximately 25 minutes by car (use of expressway) to ocean building Aquas.
※Asahi IC利用Hamada Higashi IC u…Continue reading
【Bathing / Baths】
When staying at what time is the hot spring available?
Guests hot spring bathing time.

【Hotel- Kaze-no-yakata】
From the night of check-in to 23:00
Next morning, from 6:00 to 9:00
Available
【Hotel / Guest rooms】
What time is check-in / check-out?
*Hotel, *
・Check in, from 15:00
・Check out, until 10:00
　If check-in is later than 19:00, please inform us.
(The final start time for dinne…Continue reading
【Meals / Restaurants / Bars】
I have allergy food?
Please feel free to contact us if you have any allergens.
We will change the content of the dishes. However, please understand in advance t…Continue reading
【Hotel / Guest rooms】
Do you have a bath in your room?
There are rooms with and without a bath in the room, please make a reservation after confirming the room type when making a reservation.
If…Continue reading
【Hotel / Guest rooms】
When can I get an admission ticket for the aquarium Aquas?
About the plan with aquarium "AQUAS" admission ticket We introduce the delivery method of "AQUAS" admission ticket.

You will be handed ove…Continue reading
【Hotel / Guest rooms】
If I cancel my stay, will I have a cancellation fee?
A cancellation fee may apply if you cancel your stay.

【The number of guests, from 1 to 14】
・There is a 20% cancellation fee from 7 days be…Continue reading